Rutledge K

Refund never refunded

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I have been given the run around for close to a month. To find out that another person with a different bank account was credited the money i was supposed to get. After everything is said to be done i have to file a fraud claim with my bankdo
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Loss:
$230

Preferred solution: Full refund

User's recommendation: Don't use

Vivian L Dgv

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Verified Reviewer
| map-marker Selbyville, Delaware

Dues pd but they refuse to accept their own receipt

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Pd. Dues through 2025 back in 2019. They sold off to Vacations Get-a-ways in 2019. Although I have proof of payment they have blocked my account and refuse to let us use it unless we pay dues for 2023-****. I sent them my receipt and they plain out refuse to accept it. Users!!! Poor customer service! No one will respond to us.
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Loss:
$500

Preferred solution: Continue use through the time we were pd up.... Oct, 2025

User's recommendation: Do not buy any vacation plan!

Mycena D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Thomasville, North Carolina

Do you have Pet Friendly Condos deals ?

Many of us responsible pet owners would like to include our pets on the special condo from Myrtle Beach to other states that you have your 7night 8day deals. Is this not available ?
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Preferred solution: An answer to the question are there available condo deals for responsible pet owners

Temperance Cqb
map-marker Joplin, Missouri

Schedule a reservation

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I ama member of travel to go. Want to schedule a reservation we have scheduled reservations many timeswehave been on a 3 for 2 offer. Wish to continue
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User's recommendation: Good

Vicky L Wqv

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Verified Reviewer
| map-marker Fayetteville, Arkansas

Feel conned

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Bought this several years ago in Branson. We were told that if we wanted to stop using it all we had to do was stop paying the yearly fees, so since we never used it, we stopped paying the fees. Nothing was said for about 3 years, then we got a phone call. We told them what we were told and they said we should have read the contract before we signed it, that we were stuck. True, we shouldn't have just taken their word for it. Don't
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Loss:
$5000
Cons:
  • Being lied to

Preferred solution: Full refund

User's recommendation: Don't buy

Darrell H Nih
map-marker Houston, Texas

Question about hotel

The water not getting hot and also been waiting out side of my hotel for a hour trying to get someone to make me a key
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Loss:
$181

Preferred solution: Full refund

User's recommendation: Idk

Zilphia Lsf
map-marker The Bronx, New York

For inq need an invoiceuiry

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I went through you guys to schedule a trip to Atlantic City New York at the showboat hotel you guys scheduled the reservations and they claim they need an invoice from you guys so if you guys have one can you please send it to them because they trying to charge me a different price than what I was originally charged
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Anonymous
map-marker Alexander, Arkansas

2 no expiration dates certificates that has not been honored.

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I have all the supporting documents for my two certificates and I was told that they were sold by the previous owner who will not contact me. The certificates were issued by Traveltogo on their letterhead and I expect that you to want to honor them. Please contact me regarding this issue. I have contacted the Better Business Bureau also.
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User's recommendation: Don’t use!

Anonymous
map-marker Manchester, Connecticut

Member service

I called travel to go but the recording says the number is out of service. Thinking they are out of business!!!
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User's recommendation: calll them now

S L Dfn

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Verified Reviewer
| map-marker West Haven, Connecticut

STAY AWAY

Total scam. Just try to use what you purchased. Properties never available or at substantial premium cost. Outstanding lawsuits. BAD BAD BAD
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Loss:
$5000
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Mark W Dst

Obligated to Pay for Vacation Exchange Service They Don't Provide

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1.In late June 2011, we went on a 3-day trip to Las Vegas, one of those promotions in which you have to attend a 2-hour vacation time-sharing seminar with "no obligation to purchase" and a gift card at the end for attending. 2.We attended the seminar as required on 6/28/11, told them we already had a vacation time share that we didn't fully take advantage of, and prepared to leave. 3.We were engaged into a final "exit interview" by a closing specialist named John, while waiting to receive our promised prizes for attending. 4.John tried to convince us to subscribe to their "travel network", which he claimed we could use to bank our Monarch Grand Vacations points with Interval International (or another of their affiliated services), without incurring the usual hefty annual fees. It would only require a $400 credit card down payment, and a "small monthly payment" of under $100 a month for 2 years. 5.We thought the service would be really useful, but still declined because we were wary of another financial commitment, after our foreclosure experience. 6.John "sweetened" the deal by throwing in the promise of a cruise and air voucher for 2. We told him that we always took our kids on our vacations, so after some theatric hemming and hawing, and consultation with a superior, he came back to us with a promise of cruise and air vouchers for 4, which would be sent to us within 10 days after signing. 7.We were still doubtful that they could obtain the financing for us, but completed the paperwork and signed. John wrote down his name (first name only) and personal cell number inside our travel packet/binder, and instructed us to call him to confirm receipt of the vouchers. 8.2 weeks after the trip, I called John to ask about the travel vouchers, which we never received. He acted surprised, took down our address again, and assured me that he would see that we received them ASAP. 9.In late July, I called John again. Aghast that I hadn't received the vouchers, he assured me that this time he would personally see that they went out in the next day's mail. When I told him I tried but couldn't figure out how to bank my vacation points, he assured me he would send instructions with the vouchers. 10.In late August, I called John again. He appeared mystified, but again promised that he would look into it. When reminded about the promised instructions, he suggested I call the general Vacation-To-Go help number, and a travel consultant will walk me through it. 11.I called their help number, and the representative who answered professed ignorance of any ability to bank points using their travel service, suggesting that I again contact the agent who told me this. At this point, smelling "scam", I took a close look through the travel binder, and was surprised that I didn't receive a copy of the contract terms (at least several pages). On 9/12 I called John again, received a missed callback saying he would call back (never did). 12.At this point, I got busy and stopped trying. I may have looked a couple of times for the $85-$89 they were charging every month on my credit card, but didn't find anything on either Vacation-To-Go or Casablanca Travel Network. 13.After I was issued a renewed credit card with a new expiration date, I started to receive emails from Travel-To-Go about late payments and updating my CC info, which I ignored. I found out later that their billing was cloaked under "Universal Data Services", which is why I missed them on the CC statements. 14.Starting in May 2012, I started receiving calls from Universal Data Services, trying to collect on the "missed payments". In June, I put them off for a few weeks, because I explained to a supervisor that I had received zero benefit to-date from their services, and that they were in breach of contract. I also told him I had repeatedly emailed and tried to contact them to complain/terminate the contract, but never received a reply or callback. The supervisor promised to get in touch with them, and to suspend activities in my case for 2 more weeks. 15.In June, the collection calls resumed with Universal. They told me that it was my responsibility to contact and resolve the matter with Travel-To-Go, and that it would reflect badly on my credit report if I took no action.
View full review
Loss:
$3000
Cons:
  • Paying for non-existing service
Reason of review:
Non-Existant Service

Preferred solution: Full refund

1 comment
Aram Aey

This sounds almost identical to our experience. We attended in Valencia, Ca.

It was quite awhile ago, but I have just recently tried dealing with this since my divorce is now final. When we attended the meeting, they offered financing, which ended up being through Monterey Financial. Soon after, within a few days of joining, I looked up prices online. This club was no cheaper than anything I could get online.

We immediately called them, told them we changed our minds. We told them about the price comparisons. They tried to tell me the prices I found, for simple vacations were a scam. He said they (the internet prices I found) would add on fees and it would end up being more than Travel To Go, besides, we financed the club so there was nothing they could do.

Now, years later, I'm checking into it. I figured we financed the money to pay this "vacation club", I should be able to use it, right? I called Vacation To Go. They told me their records say, Canceled.

They also checked into it and said they never received payment for anything. So, because Travel To Go in just a travel club, they aren't the people that actually sold us the membership, I would need to talk to them. Now, I'm trying to track down these crooks.

So, they got our money from Monterey Financial and never enrolled us into this "club". I don't know how to go about this, but there should be a class action lawsuit against these criminals.

Aram Aey
map-marker San Diego, California

Paid for it, they never enrolled us

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This sounds almost identical to our experience. We attended in Valencia, Ca. It was quite awhile ago, but I have just recently tried dealing with this since my divorce is now final. When we attended the meeting, they offered financing, which ended up being through Monterey Financial. Soon after, within a few days of joining, I looked up prices online. This club was no cheaper than anything I could get online. We immediately called them, told them we changed our minds. We told them about the price comparisons. They tried to tell me the prices I found, for simple vacations were a scam. He said they (the internet prices I found) would add on fees and it would end up being more than Travel To Go, besides, we financed the club so there was nothing they could do. Now, years later, I'm checking into it. I figured we financed the money to pay this "vacation club", I should be able to use it, right? I called Vacation To Go. They told me their records say, Canceled. They also checked into it and said they never received payment for anything. So, because Travel To Go in just a travel club, they aren't the people that actually sold us the membership, I would need to talk to them. Now, I'm trying to track down these crooks. So, they got our money from Monterey Financial and never enrolled us into this "club". I don't know how to go about this, but there should be a class action lawsuit against these criminals.
View full review
Loss:
$5000
Cons:
  • Paying for non-existing service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

GERHARD K

Reservation including a csv file

I got 2 emails from this company to confirm a reservation with an accompanying csv files. Having been stung before, I do not open any attachment csv files from unknown sources. Traveltogo is an unknown source. I replied to their email reservation@***.com which bounced back as a non reply. Another email was given as confirmation@***.com. Odd why there would be 2 different emails.
View full review

Travel Agencies Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

Read full article
Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Gerhard R
map-marker San Diego, California

Do Not Bite

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I suspect this feedback will not get on your site because my feedback is very bad. You have ripped me off with your promises of cheap(my travel agent does better) travel and vacations and that it would be easy to sell my membership(forget it). I've tried and haven't even got the slightest nibble. I've discounted the price twice. Admittedly they have a sophisticated sales staff and can "suck you in" easily. What I can't understand is how the partners and employees can continue to work there knowing it's a SCAM. Save your money and stick to home. This whole thing is a complete SCAM.
View full review
Loss:
$5000
Pros:
  • Staff
Cons:
  • But not their sales pitch or product
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

Aubrei Phf

Ripped me off.

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They took my money and wont answer me or return my call
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Reason of review:
Poor customer service
Anonymous

Rip off company

Run from this company before you get ripped off. They will never give you a good deal because you can get the same deal even on Expedia.com and you don't need to pay $4,000-$5,000 for so-called membership. Check internet BEFORE you get involved with this company but be aware - as soon as you sign with them, you will never get your money back.. Good luck to all of you Run from this company before you get ripped off. Run from this company before you get ripped off. Run from this company before you get ripped off. Run from this company before you get ripped off. Run from this company before you get ripped off. Run from this company before you get ripped off. Run from this company before you get ripped off.
View full review
Loss:
$35000
Reason of review:
Not as described/ advertised

Preferred solution: Close down your company cause you are SCAM!!!

1 comment
Guest

We bought into in 4 years ago. And you're right.

I can get much better deals on expedia or other travel website's. We got ripped off on their so called "free" cruise and paid more in taxes than we could of booked straight from Carnival. Now we only owe membership dues that are due end of July but have sent over 30 reminders since April.

Time to get rid of them. My cousin has a better one we are getting anyhow , gets better deals and doesn't put up with the harassment.

About

Summary

Travel To Go is a an international travel company which is intended to organize luxurious vacation resort accommodations for the savvy vacationers. It has been on the market since 1990. Travel To Go is a California corporation. It is a membership vacation services company, which is licensed as required by the states of Florida, Hawaii, and California. Currently the customer base of Travel To Go include 50,000 members. Travel To Go has a division presented by Sky Travel, an approved travel agency which is licensed by the Airline Reporting Corporation A.R.C.. Travel To Go is a member of the San Diego Chamber of Commerce as well as the Cooperative Association of Resort Exchangers C.A.R.E..

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